Office Policies

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OFFICE HOURS

*Times are subject to change. Please contact our office with your scheduling questions.

Monday – Thursday, 9 AM – 7 PM
Friday by Appointment Only
Saturdays – 8 AM – 3 PM

CANCELLATIONS

Please cancel or reschedule your counseling appointment by calling E. Carrington Family Enrichment Center at least 24 hours in advance.  This will allow E. Carrington Family Enrichment Center to schedule another client in your vacated time slot.  Canceling or rescheduling appointments less than 24 hours in advance will result in a NO SHOW FEE of $50.

INSURANCE

E. Carrington Family Enrichment Center currently accepts Medicare only.   We do not accept any other insurance, but do have sliding scale rates for our clients.  Proof of income is required to determine fees.  

PATIENT RESPONSIBILITY

Please be aware that it is your responsibility to keep your records current. We ask that any changes to your phone number, address, or other personal information be updated with our offices at your earliest convenience.

APPOINTMENTS

Please be on time for your appointment.  All counseling appointments begin on the hour and end 10-15 minutes before the hour.  If you are late for your appointment, your counselor will not extend your session.  If you are more than 15 minutes late, you will be considered a NO SHOW and charged for your visit.  In the event the therapist is running behind schedule, all clients will receive their fully allotted session time.   E. Carrington Family Enrichment Center reserves the right to cancel scheduled appointments without notice due to clinical emergencies.  Every effort will be made to minimize such cancellations.

PHONE CONSULTATIONS & LETTERS/FORMS

E. Carrington Family Enrichment Center charges a $25.00 fee for all phone consultations with any agency or other counselor (limited to 15-20 minutes).  If your concern or issue is not resolved during phone consultation, a scheduled appointment must be made. Our office will also charge a $50.00 fee for any official letters written or forms completed by your therapist on you or your family’s behalf.  Please give the office 48 hours advance notice for any written letter/form requests.

AFTER HOURS AND EMERGENCY

If you have an emergency, please dial 911 or go to the nearest emergency room. All calls placed or messages left for staff therapists are returned within 24 hours of receipt of the message. Please contact our office at (703) 530-9800 for any non-life threatening emergencies.

POLICIES
  • Any use of, possession of, mind/mood altering chemicals or paraphernalia is strictly prohibited and is grounds for immediate discharge.
  • Violence or making violent threats is prohibited and is grounds for immediate discharge. (No yelling, shouting or slamming of doors or windows is allowed.)
  • Possession of any weapons or replicas of weapons is prohibited.  Weapons brought to the facility must be surrendered to staff at once. Any weapons found will be grounds for immediate discharge.
  • Clients who intentionally damage or destroy property belonging to the facility or other residents will be financially responsible for such damage or destruction. 
  • Smoking is not allowed in the facility. It is allowed only in the designated outdoor areas.
  • No pornographic materials or publications designed for sexual arousal including magazines, videos or accessories are permitted on the premises. Any and all such materials that are found will be confiscated and disposed of promptly.
  • Clients will conduct themselves in an appropriate manner by being respectful and considerate of staff, other clients and facility property at all times.

 

Office Hours

 

Monday – Thursday 9 AM – 7 PM

Friday By Appointment Only

Saturdays  8 AM – 3 PM

 

*Times are subject to change.  Please contact our office with your scheduling questions.

 

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